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Here is the FAQs

FAQs

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How do I use the Wyndham Rewards shopping site?
You can earn Wyndham Rewards points by completing purchases at participating retailers when you shop online through the Wyndham Rewards shopping site. You need to be a Wyndham Rewards member in order to earn Wyndham Rewards points through the shopping site. Not a Wyndham Rewards member? Join now.
Do I need to join Wyndham Rewards to earn points when I shop through the Wyndham Rewards shopping site?
Yes, you need to be a Wyndham Rewards member to earn Wyndham Rewards points. As long as you’re a Wyndham Rewards member and have signed in to your account, you’ll earn Wyndham Rewards points when you access the retailer’s site through the Wyndham Rewards shopping site.
Can I shop through the Wyndham Rewards shopping site if I’m not a Wyndham Rewards member?
You can browse the Wyndham Rewards shopping site without being a member, however, you’ll need to sign in to a Wyndham Rewards account in order to earn Wyndham Rewards points for purchases at participating retailers. Not a Wyndham Rewards member? Join now.
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Earn

How do I start shopping and earning?
  • Access the Wyndham Rewards shopping site and make sure you’re signed in to your Wyndham Rewards account.
  • Choose the retailer you’d like to shop with and click the “Shop Now” button.
  • Remember: You must sign in and click through to the retailer’s site from the Wyndham Rewards shopping site every time you shop in order to track your Wyndham Rewards points.
Is it more expensive to shop through the Wyndham Rewards shopping site?
No, you will not spend any more by using our site—and you’ll get the added benefit of earning Wyndham Rewards points. You’ll pay the same prices as shopping directly with the retailers, so you won’t miss out on any of their special offers. By using our site, you can earn Wyndham Rewards points on every qualifying purchase.
If I am a member of a retailer’s own loyalty program will I still earn Wyndham Rewards points?
Yes, if you are a member of a retailer’s own loyalty program, you will still earn Wyndham Rewards points on your purchase as long as you start your shopping session from the Wyndham Rewards shopping site.
Will I earn Wyndham Rewards points on my purchase if I have saved items in my cart from a previous shopping session?
We recommend that you remove any previously saved items from your cart and re-add them after you have clicked through to the retailer directly from the Wyndham Rewards shopping site. If you don’t remove previously saved items from your cart or start a new shopping session directly from the Wyndham Rewards shopping site, you may not receive your Wyndham Rewards points.
I signed into my Wyndham Rewards account and made purchases via the Wyndham Rewards shopping site, but my orders aren't showing up in my account. What's going on?
  • It can take up to 5 business days for a purchase to display as “Pending.”
  • It also could be that the web browser used at the time of purchase had cookies disabled. Cookies allow us to track your purchase and without them enabled, there’s no way for the system to allocate Wyndham Rewards points to your account. Read more about cookies here.

If you need further assistance, contact us.

What do I do if my cookies are enabled but my purchases still aren’t showing up in my account?

Here are some best practice guidelines to help make sure you receive your Wyndham Rewards points:

  • Make sure you sign in to your Wyndham Rewards account before clicking on the “Shop Now” button on the Wyndham Rewards shopping site.
  • Complete your purchase online, all in one session.
  • If you decide after check out that you want to purchase something else, close the retailer site window and start the process again, beginning from the Wyndham Rewards shopping site.
  • Don't retrieve previously saved items in your shopping cart; start completely from scratch.
  • If you're buying insurance, make sure you start from a completely new quote. Don't retrieve a saved one or use a renewal offer if you're already a policy-holder.
  • Don’t click on another banner or website promoting the retailer before you complete your transaction. If you must visit another site before completing your purchase, please use a different browser to do so. Interrupting the browser session that started from the Wyndham Rewards shopping site can affect tracking.
  • Don't use "refer a friend" programs - this changes the referrer.
  • Calling the retailer to complete or modify your order over the phone will likely override the Wyndham Rewards shopping site tracking (and therefore your Wyndham Reward points).
  • Increasingly, some internet security and ad blocking software programs prevent the special tracking codes. We need to track your purchases, so please disable those programs before using the Wyndham Rewards shopping site.
  • Don’t use a coupon code that isn’t displayed on the Wyndham Rewards shopping site at the time of your purchase.
  • Don’t switch to another country on the retailer’s site when making a purchase as most merchants do not track the purchase if the country’s domain has changed.
Why have my Wyndham Rewards points been canceled?

Wyndham Rewards points can be canceled for a number of reasons. The most common are:

  • You have returned the products you purchased to the retailer.
  • Your payment failed or you didn’t meet the requirements of the retailer’s credit check.
  • Your new registration has not been deemed genuine.
  • Your last click with this retailer didn’t originate from the Wyndham Rewards shopping site.
  • Your transaction didn’t meet the retailer’s terms and conditions.
  • If a coupon code is used that is not listed on the Wyndham Rewards shopping site, no Wyndham Rewards points will be earned.
I forgot to sign in to the Wyndham Rewards shopping site before shopping with a retailer. Can I still earn Wyndham Rewards points?
Sorry, but we’re unable to allocate Wyndham Rewards points for any purchases that did not originate from the Wyndham Rewards shopping site. The next time you shop, be sure to access the retailer’s website via the Wyndham Rewards shopping site so we can track your visit and allocate Wyndham Rewards points.
Are my Wyndham Rewards points immediately credited to my Wyndham Rewards account?
  • When you buy something from a retailer, the transaction will appear in your Wyndham Rewards shopping site Transaction History as “Pending” within 5 business days.
  • We’ll confirm the transaction with the retailer before updating the transaction status to "Approved." This process can take up to 45 days, but some retailers may take up to 120 days and all transactions are subject to the retailer’s Terms & Conditions.
  • Once “Approved,” the Wyndham Rewards points will be posted to your Wyndham Rewards account within 24 hours.

If you need help claiming missing Wyndham Rewards points, please contact us.

How do I know how many Wyndham Rewards points I'll earn?

The Wyndham Rewards shopping site will clearly outline how many Wyndham Rewards points you’ll earn for purchases at participating retailers. In most cases, this will be expressed as a number of Wyndham Rewards points earned per $1 spent at the retailer.

  • For example, if the retailer is offering 2 Wyndham Rewards points per $1 spent, and your transaction total is $50 (excluding any taxes and shipping), you can expect to receive 100 Wyndham Rewards points.
  • At some retailers, you may not earn Wyndham Rewards points per $1 spent, but rather a certain number of Wyndham Rewards points for a single purchase, or by registering for a service with that retailer. In this instance, you’ll receive Wyndham Rewards points for that one action, but not for subsequent actions or purchases on that retailer’s site.
Will I earn Wyndham Rewards points for shipping/handling, tax, or gift cards included in my transaction?
Wyndham Rewards points are not earned on shipping, handling, tax, or the purchase and/or use of gift vouchers, which for avoidance of doubt, includes gift cards, gift certificates, or any other similar cash equivalents.
Can I see my shopping transaction history on the Wyndham Rewards shopping site to see how many Wyndham Rewards points I have or will receive?
Yes. You can see whether your points are “Pending,” “Approved,” or “Canceled” within your account.
Why do I earn more Wyndham Rewards points with some retailers than with others?
Each retailer decides the number of Wyndham Rewards points earned for shopping with them. Be sure to check out how many Wyndham Rewards points the retailer is offering before completing your purchase.
Why have I earned more or less Wyndham Rewards points with the same retailer?
Earn rates can go up and down, and some retailers may offer bonus offers from time to time. The current earning rate is always displayed on the Wyndham Rewards shopping site, so remember to check the current rate to know how many Wyndham Rewards points you’ll earn.
There’s an online shop I visit frequently, but it’s not part of the Wyndham Rewards shopping site. How can I get it added?
We’re constantly looking for new retailers to add to our site, so if you know of a great online service or shop that you’d like to see added, please let us know.
What happens if I cancel a purchase I’ve made or want a refund?
You can cancel purchases and get a refund in the usual way that you would do directly with the retailer, subject to the retailer’s terms & conditions. However, you will not earn Wyndham Rewards points for any canceled or refunded orders. If you cancel a purchase after Wyndham Rewards points have been posted to your Wyndham Rewards account, we reserve the right to deduct such Wyndham Rewards points from your account.
I was interested in a retailer who is no longer listed, can you tell me why?
From time to time, retailers may decide they no longer wish to participate on the Wyndham Rewards shopping site and offer Wyndham Rewards points to members. When this happens, we thank them for participating and remove them from our site.
Can I use my Wyndham Rewards points to purchase products directly from the Wyndham Rewards shopping site?
At this time, Wyndham Rewards points cannot be used to make purchases through the Wyndham Rewards shopping site. Any Wyndham Rewards points earned through the Wyndham Rewards shopping site will be posted to your Wyndham Rewards account and can be redeemed toward award travel and services offered through the Wyndham Rewards program.
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Security

Are my personal details safe?
Your personal information is kept completely confidential in accordance with our Privacy Policy.
Will I be contacted by any of your retailers?
The Wyndham Rewards shopping site will not share any personal information about you with our retailers. However, please note that when you click a “Shop Now” link to a retailer, you will leave the Wyndham Rewards shopping site completely and be subject to that retailer’s terms & conditions. If you share your details with a retailer, they may contact you.
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Membership

What do I do if I’ve forgotten my password?
You will need your Wyndham Rewards account number or User ID and your password to sign in. If you’ve forgotten your password, please click Forgot Password on the main Wyndham Rewards sign in page and follow the instructions to reset your password.
What do I do if I forget my sign in details that I used to join Wyndham Rewards?
If you need assistance accessing your Wyndham Rewards account, you can contact us here and we’ll be glad to assist you.
How do I update my personal details?
You may review and update the personal information you provide by visiting the My Account page on Wyndham Rewards.
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Delivery

Where will Wyndham Rewards shopping site retailers deliver to?
You will need to check with each individual retailer for full details of their delivery options.
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General

How does the Wyndham Rewards shopping site work?
To understand how to earn Wyndham Rewards points for shopping through the Wyndham Rewards shopping site, please visit our How It Works page.
How many retailers do you have on the Wyndham Rewards shopping site?
Currently, we have hundreds of retailers on the site covering a vast range of shopping categories and we’re always adding more.
Where can I get help with my Wyndham Rewards account?
For help with your Wyndham Rewards account, visit the Members Services page.
How do I update my personal details?
To update your personal details on your Wyndham Rewards account, visit the My Account page.
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